The Lifeline Personal Alarm waterproof level is IPX5. It can be worn in the shower or the rain, suitable for use in high-risk areas such as the bathroom. It is not to be submerged directly into water by either taking a bath or swimming.

The Lifeline Personal Alarm uses mobile phone networks to ensure your always connected. The device is ready to use straight from the box. A landline or internet connection is not required.

The Lifeline Personal Alarm has a lithium battery which is rechargeable and cannot be overcharged. A full battery will operate up to 48-72 hours (2-3 days) depending on usage. Our recommendation is to charge the Lifeline Personal Alarm as part of your daily routine, eliminating the risk of the battery becoming flat.

The Lifeline Personal Alarm has a multi-network SIM card which attaches to the strongest available network, unlike a mobile phone that only operates off a single network provider. With the multi-network SIM, you have the added security knowing that if one network is down or an outage occurs, the multi-network SIM automatically connects to the next available network. The Lifeline Personal Alarm also features a microphone and speaker, enabling you to always speak and listen directly through the device, whilst at home, in the garden or when “out and about”.

24-hour Monitoring Service

24-hour Monitoring Service enables the Lifeline Personal Alarm to be used anywhere in the UK and EU countries, always providing you with reassurance when travelling or on holiday.

Family and Friends Monitoring

Family and Friends Monitoring provides cover anywhere in the UK (EU countries not included).

1. Ensure the charging station is plugged into the mains electric.
2. Insert the Lifeline Personal Alarm into the charging station, ensuring you hear it CLICK into place, vibrate and a red LED light appears on the front of the charging station.
3. Charge the Lifeline Personal Alarm daily.

From a flat battery the charging time is approximately 4 to 5 hours. It’s recommended that charging is carried out overnight by your bedside, kept within easy reach should an emergency arise.

If the Lifeline Personal Alarm has not been worn daily and has remained in the charging station for 24 hours or more, it MUST be removed from the charging station and re-inserted ensuring you hear it CLICK, vibrate and the red LED light appears on the charging station, for the device to regain a full battery.

NB, when the Lifeline Personal Alarm is fully charged, the red LED light will disappear on the charging station and charging ceases. The SOS Pendant Alarm will now use the charge held in the device and the battery will slowly drain over time, even whilst sat in the charging station. The Lifeline Personal Alarm is unable to automatically re-start the process of charging when the battery is low or empty, when sat in the charging station. It requires the user to remove the device from the charging station and re-insert to start the charging process to obtain a full battery.

The blue and green lights will flash intermittently indicating the Lifeline Personal Alarm is connected to the mobile network and has battery life.

The blue light flashing every second indicates the battery is below 20% and needs charging by inserting into the charging station. While the device is charging, the blue light will remain solid (not flashing).

Yes, the Lifeline Personal Alarm meets the European standards and will not affect your pacemaker working.

The Lifeline Personal Alarm is designed to wear around the neck with the lanyard cord or by inserting into the wrist strap, whichever you feel most comfortable with.

To ensure your safety and security at all times, it’s recommended you wear the Lifeline Personal Alarm throughout the day. This protects you at home, when showering or “out and about”.

Wear the Personal Alarm from the moment you wake up until the time you retire to bed. By charging the Lifeline Personal Alarm next to your bedside, keeps it within easy reach should you need assistance during the night.

If you accidently trigger a false alert on your Lifeline Personal Alarm, a notification is automatically sent to either of the below services.

24-hour Monitoring Service

The 24-hour Monitoring Centre will contact you via the Lifeline Personal Alarm to check your wellbeing and requirement for assistance. Advise them it was a false alarm and continue to wear your Lifeline Personal Alarm. 

Family and Friends Monitoring

All 3 chosen Emergency Contacts will receive an SMS text message alerting them to your need of assistance with a link of your current GPS location. Emergency Contact 1 will receive a telephone call from your SOS Pendant Alarm, allowing you to speak through the device directly with them. Should Emergency Contact 1 not answer it will automatically call Emergency Contact 2 and repeat to Emergency Contact 3.

Advise them it was a false alarm.