Call our customer service team on 0800 246 5520 to place an order.

Office opening hours: Monday to Friday, 9am – 6pm.

For added security we use a tracked delivery service. The day your Lifeline Personal Alarm is due to arrive, our courier will confirm your delivery time slot by SMS message or email (your preference).

24-hour Monitoring Service

A member of our customer service team will contact you, talk you through a test call with the 24-hour Monitoring Centre and take the following information from you:

*Medical conditions

*Medications

*Allergies

*Key safe code, location (if you have one installed at your property)

*Up to 6 Emergency Contacts (provide us names, telephone numbers of family, friends or neighbours)

Family and Friends Monitoring

Set up will be completed over the telephone. A member of our customer service team will contact you, explain how to operate the Lifeline Personal Alarm and program your chosen 3 Emergency Contacts.

Contact our customer service team who will be happy to assist you.

Monday to Friday, 9am-6pm – Tel 0800 246 5520.

Contact our customer service team for amendments on personal information, updates for emergency contacts or changes to payment details.

Monday to Friday – 9am-6pm – Tel 0800 246 5520.

24-hour Monitoring Service

The 24-hour Monitoring Service connects your Lifeline Personal Alarm directly to a trained monitoring centre agent 24-hours a day, 365 days a year. The trained agent has immediate access to your medical conditions, medications, allergies, key safe code/location, dedicated emergency contacts and the current GPS location of the Lifeline Personal Alarm. All the above information ensures you have a fast response, providing the help you need in an emergency.

Family and Friends Monitoring

Your Lifeline Personal Alarm connects you directly to your 3 chosen Emergency Contacts, which were pre-programmed into the device at set up. All 3 chosen Emergency Contacts will receive an SMS text message alerting them to your need of assistance. Emergency Contact 1 will receive a telephone call from your Lifeline Personal Alarm, allowing you to speak through the device directly with them. Should Emergency Contact 1 not answer it will automatically call Emergency Contact 2 and repeat to Emergency Contact 3.

 NB, it’s important to be aware with Family and Friends Monitoring, you may not receive the immediate lifesaving response that’s guaranteed with 24-hour Monitoring Service. The reason being, your chosen 3 emergency contacts may lead busy lifestyles – balancing work, family commitments, holidays, sickness, social activities, phones being on silent or switched off, preventing them answering and responding to your life saving emergency day and night.

Your Lifeline Personal Alarm comes with automatic fall detection as a standard feature, to ensure your safety at all times. The technology inside the Lifeline Personal Alarm recognises a sudden drop in altitude sending out an alert immediately, without having to push the SOS button.

24-hour Monitoring Service

With 24-hour Monitoring Service, a trained monitoring centre agent will be alerted to your fall and immediately respond by calling directly into your Lifeline Personal Alarm to check on your wellbeing and arrange help without delay.

Family and Friends Monitoring

With Family and Friends Monitoring, all 3 of your Emergency Contacts shall receive an SMS text message alerting them your Lifeline Personal Alarm fall detection has been activated and you’re in need of their assistance.

NB, please note that due to the varied nature of falls, not all falls will be detected. However, we strongly recommend that the user pushes the SOS button where possible.

Global Positioning System (GPS) trackers use the latest technology, which pinpoints the Lifeline Personal Alarm within 5 to 10 meters of its co-ordinates. Should you become lost, feel unwell or have an accident either at home or “out and about” help can be directed to your location, giving you the confidence knowing you will be safe and protected when wearing the Lifeline Personal Alarm. GPS trackers have many uses and benefits, ideal for the elderly or vulnerable, people with a disability or medical conditions and lone workers. 

24-hour Monitoring Service

The 24-hour Monitoring Centre have access to your Lifeline Personal Alarms GPS tracking co-ordinates 24-hours a day. This information enables the trained monitoring centre agent to send help to your location quickly.

Family and Friends Monitoring

All 3 chosen Emergency Contacts will receive an SMS text message alerting them to your need of assistance with a link of your current GPS location. Emergency Contact 1 will receive a telephone call from your Lifeline Personal Alarm, allowing you to speak through the device directly with them. Should Emergency Contact 1 not answer it will automatically call Emergency Contact 2 and repeat to Emergency Contact 3.

In addition, your 3 dedicated Emergency Contacts can request the location of the Lifeline Personal Alarm by sending a text message to the device from their mobile phone. This may be useful to your family and friends, showing your location to ensure your safety.

By wearing the Lifeline Personal Alarm, it provides both reassurance and confidence to the user, knowing there is immediate help at hand should you need it. If you enjoy exercising, socialising, shopping and travelling, not only does it offer safety and security, but it also enables you to enjoy life independently for longer.

For those who live alone with concerns about bathing, prone to falling or other mishaps, wearing the Lifeline Personal Alarm reduces anxiety, stress levels, helps you to remain calm and keeps you living in your own home, independently for longer.

Contact our customer service team informing them you wish to cancel, who will advise you of the cancellation procedure.

Monday to Friday – 9am-6pm – Tel 0800 246 5520.

By holding the Lifeline Personal Alarm in your hand, press and hold down the SOS button for 4-5 seconds until it beeps and vibrates, after a few seconds you will hear two dial tones, then after a short period, you will be connected to your chosen monitoring plan:

24-hour Monitoring Service

In under 60 seconds you will be connected to the 24-hour monitoring centre who will assess the situation and determine the appropriate response. This may result in one of the emergency services responding, calling your emergency contacts or just giving some advice. The trained 24-hour monitoring centre agents are experienced when it comes to supporting people with limited mobility or medical conditions like diabetes, dementia, epilepsy, anxiety plus many more. The GPS tracker will ensure you have a fast response, sending the help needed in an emergency to your location.

You can feel safe knowing that no alarm will ever go unanswered!

NB, 24-hour Monitoring Service – it’s important to allow a 30 second gap after pressing the SOS button before hearing the two dial tones, then allowing another 30 second gap, for the connection to a monitoring centre agent, who will speak directly through the Lifeline Personal Alarm. Pressing the SOS button repeatedly may inhibit a prompt response. 

Family and Friends Monitoring

All 3 chosen Emergency Contacts will receive an SMS text message alerting them to your need of assistance with a link of your current GPS location. Emergency Contact 1 will receive a telephone call from your Lifeline Personal Alarm, allowing you to speak through the device directly with them. Should Emergency Contact 1 not answer it will automatically call Emergency Contact 2 and repeat to Emergency Contact 3.

NB, it’s important to be aware with Family and Friends Monitoring, you may not receive the immediate lifesaving response that’s guaranteed with 24-hour Monitoring Service. The reason being, your chosen 3 emergency contacts may lead busy lifestyles – balancing work, family commitments, holidays, sickness, social activities, phones being on silent or switched off, preventing them answering and responding to your life saving emergency day and night.

We welcome referrals from our existing customers, the number of referrals an existing customer can make is unlimited. As a thank you, both the referring customer and the person being referred will receive a £15 Marks and Spencer voucher. The vouchers are dispatched to both parties after the person being referred has completed three months service with us.